Deep Cleaning Putney Service Terms and Conditions
These Terms and Conditions set out the basis on which Deep Cleaning Putney provides cleaning services to residential and commercial customers within its service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any cleaning service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Deep Cleaning Putney, the provider of the cleaning services.
Client means the person, firm, or organisation requesting and paying for the services.
Premises means the property, accommodation, or location where the services are to be carried out.
Services means any cleaning or related services supplied by the Company to the Client.
Booking means a confirmed request for services made by the Client and accepted by the Company.
2. Scope of Services
The Company provides professional cleaning services within its designated service area, including but not limited to deep cleaning, regular domestic cleaning, end of tenancy cleaning, move in and move out cleaning, and related specialist cleaning as agreed with the Client.
The precise scope of the services, including specific tasks, rooms, and areas to be cleaned, will be agreed at the time of booking or in subsequent written confirmation. Services do not include tasks that may pose a health and safety risk, require specialist licensing, or are outside usual cleaning activities unless expressly agreed in advance.
3. Booking Process
All bookings must be made directly with the Company by the Client or an authorised representative of the Client. When making a booking, the Client must provide accurate information about the Premises, the type of service required, the size and condition of the property, and any particular requirements.
The Company will provide an outline of the services and an estimated price based on the information supplied. The booking is considered confirmed only when the Company accepts the request and provides confirmation of the date, time, and service details. The Company reserves the right to refuse any booking at its sole discretion.
The Client is responsible for ensuring that access to the Premises is available at the agreed time. Any delays caused by restricted access may result in reduced service time or additional charges. Where keys or access codes are provided, the Client must ensure they function correctly and allow timely entry.
4. Pricing and Quotations
Prices are generally based on the type of service, the size and condition of the Premises, and the estimated time required to complete the work. Any quotation provided by the Company is an estimate only and may be subject to change if the information supplied by the Client is incomplete or inaccurate, or if the actual condition of the Premises requires additional work.
The Company will notify the Client as soon as reasonably practicable if additional time, work, or charges are required to complete the services to an acceptable standard. The Client must approve any material change in price before the additional work is carried out, unless the Client has authorised a time-based service with an agreed hourly rate.
All prices are provided in local currency and may be subject to applicable taxes, which will be clearly stated where relevant.
5. Payments and Invoicing
Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, particularly for first-time Clients, one-off deep cleans, end of tenancy cleaning, or large-scale commercial work. Recurring services may be invoiced after completion or on a regular billing cycle, as agreed with the Client.
Payment may be made by the methods accepted by the Company at the time of booking. The Client is responsible for ensuring that all payments are made on time and in full. Where payment is not received by the due date, the Company reserves the right to suspend further services and to charge interest or late payment fees as permitted by applicable law.
Invoices will be issued electronically or as otherwise agreed. The Client must review invoices promptly and notify the Company of any queries within seven days of receipt. Failure to raise a dispute within this period may be treated as acceptance of the invoice.
6. Cancellations, Rescheduling, and Access
The Client may cancel or reschedule a booking by giving sufficient notice to the Company. Unless otherwise stated at the time of booking, the minimum notice period to avoid a cancellation fee is 48 hours before the scheduled start time.
If the Client cancels or reschedules with less than the required notice, the Company may charge a cancellation fee, which may be up to the full value of the booking, depending on the nature of the service and the notice given. This is to cover allocated staff time and lost opportunity to re-book the appointment.
If the cleaners are unable to gain access to the Premises at the agreed time, or if the environment is unsafe or unsuitable for work, the Company may treat the booking as cancelled by the Client and apply a cancellation or call-out fee. It is the Client’s responsibility to ensure that keys, access codes, parking arrangements, and any permissions or authorisations are in place before the scheduled visit.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to staff illness, severe weather, access or transport disruptions, or health and safety concerns. In such cases, the Company will offer an alternative appointment and will not be liable for any indirect loss resulting from the change.
7. Client Obligations and Preparation
The Client must provide a safe working environment for the Company’s staff, including adequate lighting, heating, and electrical power, and any necessary hot and cold water. The Client should ensure that fragile, valuable, or easily damaged items are secured or moved away from areas to be cleaned.
Where appropriate, the Client should ensure that the Premises are reasonably tidy and that clutter does not prevent effective cleaning. The Company may not be able to reach or clean heavily obstructed areas and may decline to handle items that present a risk of injury or damage.
The Client must inform the Company of any known hazards at the Premises, such as loose flooring, structural defects, exposed wiring, hazardous materials, or any other condition that could present a risk to cleaners or third parties.
8. Use of Cleaning Products and Equipment
The Company will normally provide its own cleaning products, tools, and equipment suitable for standard cleaning tasks. Where the Client requests that specific products be used, the Client is responsible for supplying such products and for confirming their suitability and safety for the surfaces and materials to be cleaned.
The Company will not be liable for any damage or adverse effects caused by products supplied or specified by the Client. The Client must inform the Company of any sensitive materials, specialist finishes, or surfaces that require particular care or cannot be cleaned with standard products.
9. Waste Handling and Environmental Regulations
The Company complies with applicable waste and environmental regulations when handling and disposing of waste generated during cleaning services. General household and commercial waste may be collected and disposed of in the Client’s designated waste containers, in accordance with local authority guidelines.
The Company does not remove large volumes of waste, construction debris, hazardous substances, medical waste, or items requiring specialist disposal, unless expressly agreed in writing in advance. Where such services are agreed, additional charges may apply to cover compliant collection, transport, and disposal.
The Client is responsible for informing the Company of any materials on the Premises that may be hazardous or require special handling. The Company reserves the right to refuse to handle any waste or substance that, in its reasonable opinion, poses a health, safety, or environmental risk, or that falls outside the usual scope of cleaning activities.
10. Quality of Service and Complaints
The Company aims to deliver a professional cleaning service and to meet the reasonable expectations of the Client based on the agreed specification. If the Client is dissatisfied with any aspect of the service, the Client must notify the Company as soon as possible and in any event within 24 hours of completion of the service.
Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected areas, a partial refund, or a credit toward future services. Any remedy will be limited to the value of the specific service in question and is subject to the Client providing reasonable evidence of the issue.
11. Liability and Insurance
The Company maintains appropriate insurance cover for public liability and, where applicable, employer’s liability. Details of insurance cover are available on request.
The Company will exercise reasonable care and skill in performing the services. However, the Company’s liability to the Client, whether in contract, tort, or otherwise, will be limited to the amount paid or payable by the Client for the specific service during which the event giving rise to the claim occurred.
The Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the provision of the services. The Company will not be responsible for pre-existing damage, wear and tear, or deterioration that arises from the normal use of appropriate cleaning methods.
The Client must report any alleged damage caused by the Company’s staff within 24 hours of the service. The Client must provide photographs and reasonable details to allow the Company to investigate. Failure to report apparent damage within this timeframe may affect the ability to process a claim.
12. Key Holding and Security
Where the Client provides keys or access codes to the Company, these will be stored and handled with reasonable care and in accordance with applicable privacy and security practices. The Company accepts no responsibility for loss arising from keys or codes shared with third parties by the Client.
The Client is responsible for ensuring that any insurance requirements concerning key holding, unattended cleaning, or alarm systems are met. The Company will not be liable for any claim arising from the Client’s failure to comply with insurance conditions.
13. Health and Safety
The Company is committed to maintaining safe working practices and complying with health and safety duties. The Client agrees not to request tasks that are unsafe, illegal, or outside the competence of the cleaners, including working at excessive height without suitable equipment, handling hazardous chemicals, or lifting excessively heavy items.
If at any time the Company’s staff consider that conditions at the Premises present an unacceptable risk, they may suspend or terminate the service. The Company will inform the Client of the reasons and, where possible, agree measures to resume work safely.
14. Privacy and Data Protection
The Company collects and processes personal data from Clients as necessary to accept bookings, provide services, manage payments, and handle enquiries. Personal information will be handled in accordance with applicable data protection laws and will not be sold to third parties.
The Company may retain records of bookings, services provided, and communications for a reasonable period to meet legal, tax, and operational requirements. Clients have the right to request access to personal data held about them and to request correction of inaccurate information, subject to legal limitations.
15. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, industrial disputes, epidemic, pandemic, government restrictions, or other circumstances that make performance impossible or unsafe.
16. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or business practices. The latest version will apply to all new bookings. For ongoing or recurring services, the Company will notify the Client of any material changes that may affect their rights or obligations.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter or formation.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
These Terms and Conditions, together with any service descriptions or written confirmations issued by the Company, constitute the entire agreement between the Company and the Client in relation to the services. No other terms, whether oral or written, shall be binding unless expressly agreed in writing by the Company.
