Deep Cleaning Putney Privacy Policy

This Privacy Policy explains how Deep Cleaning Putney collects, uses, shares, and protects your personal data when you use our cleaning services in the Putney area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Deep Cleaning Putney customers and potential customers in the Putney area.

Who We Are

Deep Cleaning Putney is a cleaning services provider operating in the Putney area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about our customers, prospective customers, and users of our services.

Personal Data We Collect

We only collect personal data that is necessary for the provision and administration of our cleaning services. The types of personal data we may collect include:

Identification and contact details such as your name, residential or business address in the Putney area, and any other contact information you choose to provide.

Service-related information such as property type, preferred dates and times for cleaning, access instructions, and any specific notes or preferences you tell us about your property.

Booking and transaction information such as details of the services you book with us, prices, and payment-related information necessary to process your transactions. Actual payment card details are processed by our payment processor and are not stored by us, where applicable.

Communication records such as messages or other correspondence exchanged when you contact us to request a quote, make a booking, give feedback, or raise a query or complaint.

Technical and usage data if you interact with our online content, which may include anonymised or aggregated information about how you access and use our online materials. This type of data does not normally identify you directly but may be associated with other data we hold about you where necessary for our services.

How We Collect Your Data

We typically collect personal data directly from you when you contact us for a quote, make a booking, request information, or otherwise communicate with us. This can happen by phone, online forms, or in writing. In some cases, we may receive your details from third parties who are authorised to share your information with us in order to arrange cleaning services, such as property managers, landlords, or letting agencies operating in the Putney area.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Performance of a contract. We use your data to provide our cleaning services, manage your bookings, take payment, and deliver customer care. Without this information, we cannot provide the services you request.

Legitimate interests. We may process your data to improve our services, manage our business operations, respond to enquiries, or maintain appropriate records. When we rely on legitimate interests, we balance our interests against your rights and expectations and only process data that is necessary and proportionate.

Legal obligations. We may need to retain and use certain information to comply with legal and regulatory requirements, such as tax and accounting rules.

Consent. In limited cases, we may ask for your consent, for example, to send certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our cleaning services in the Putney area, including arranging appointments, gaining access to your property, and tailoring our services to your needs.

To communicate with you about bookings, changes to scheduled services, queries, complaints, and customer support.

To manage payments, invoices, and any related financial administration.

To maintain records of services provided and customer interactions for business continuity, quality assurance, and dispute resolution.

To improve our services, monitor service quality, and support staff training and development.

To comply with legal obligations and respond to lawful requests from public authorities.

Data Sharing and Processors

We treat your personal data confidentially and only share it when necessary for the purposes described in this Privacy Policy or when required by law.

Service providers and processors. We may use carefully selected third-party service providers to support our operations, such as payment processors, scheduling or booking software providers, and accounting or administrative support. These providers act as data processors and are only permitted to process your personal data on our instructions. They must keep your data secure and may not use it for their own purposes.

Cleaning staff and subcontractors. Where necessary, we share relevant information such as your address and service instructions with our cleaning staff or trusted subcontractors to enable them to attend your property and perform the agreed services.

Professional advisers. We may share data with professional advisers such as accountants or legal advisers where necessary for legitimate business purposes and legal compliance.

Legal and regulatory authorities. We may disclose information where required to do so by law, in connection with legal claims, or to protect the rights, property, or safety of our business, our staff, or others.

We do not sell your personal data to third parties.

Data Retention

We keep your personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, and reporting obligations.

Customer and booking records are typically retained for a period that allows us to handle any follow-up queries, complaints, or repeat bookings and to comply with applicable tax and accounting laws. Certain financial and transactional records may be kept for longer where required by law.

When personal data is no longer needed for the above purposes, we will securely delete it or anonymise it so that it can no longer be associated with you.

International Transfers

Where we use service providers or systems that involve transferring your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data. This may include using contractual protections or other measures recognised under data protection law as providing an adequate level of protection.

Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to those staff and service providers who need it for legitimate business purposes, using secure systems for storing information where appropriate, and implementing internal policies and training.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, you may have the right to:

Access your personal data and obtain information about how it is processed.

Request correction of inaccurate or incomplete data we hold about you.

Request deletion of your personal data where there is no lawful reason for us to continue processing it.

Object to the processing of your personal data where we rely on legitimate interests, including any direct marketing activities.

Request restriction of processing of your personal data in certain circumstances.

Request the transfer of your personal data to you or another organisation in a commonly used, machine-readable format, where technically feasible.

Withdraw consent where processing is based on your consent. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using your usual communication channels with Deep Cleaning Putney. We may need to verify your identity before responding to your request and will respond within the time limits set by law.

Children

Our services are not directed at children, and we do not knowingly collect personal data relating to children. If you believe that we have collected personal data about a child, please contact us so that we can delete it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all Deep Cleaning Putney customers in the Putney area from the date it is published. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.