Deep Cleaning Putney Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Putney services are provided to residential and commercial customers. By making a booking, the client agrees to these terms in full, together with any written quotation, service confirmation, or agreed scope of work. These conditions are designed to create a clear understanding of the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the legal framework that applies to every deep cleaning in Putney engagement.

For the purposes of these Terms, “we”, “us”, and “our” refer to the cleaning service provider, and “you” or “the client” refer to the individual or business purchasing the service. The phrases deep clean Putney, Putney deep cleaning service, and professional deep cleaning Putney may be used interchangeably to describe the same type of service. These terms apply to one-off cleans, scheduled deep cleans, move-in or move-out cleans, post-renovation cleans, and other specialist cleaning work unless a separate written agreement states otherwise.

If there is any inconsistency between these Terms and any quotation or written service agreement, the written quotation or agreement will take priority to the extent of the inconsistency. Nothing in these terms affects your statutory rights under UK consumer law where they cannot lawfully be excluded or limited.

1. Booking process

All bookings for Deep Cleaning Putney services are subject to availability and acceptance by us. A booking request may be submitted by phone, email, online form, or other approved method. When you make a request, you must provide accurate information about the property, access arrangements, number of rooms, expected cleaning requirements, and any special conditions that may affect the work. We may ask for photographs or additional details in order to prepare a proper quotation and estimate the time required.

A booking is only confirmed once we have issued written confirmation and, where required, received any deposit or prepayment requested. Until confirmation has been issued, no date or time slot is guaranteed. We reserve the right to decline any booking if the property is unsuitable, unsafe, outside the scope of our service, or if we are unable to allocate sufficient resources. For larger or more complex Putney deep clean services, we may carry out a pre-service assessment or request a revised scope before confirming the appointment.

By confirming a booking, you agree that the service details, address, access instructions, and selected options are correct. You are responsible for ensuring that someone aged 18 or over is available to grant access where needed, unless other arrangements have been approved in advance. If the property is inaccessible, the keys are unavailable, or access is delayed, the booking may be treated as a late cancellation or may incur waiting-time charges.

2. Service scope and client responsibilities

The scope of each deep cleaning Putney appointment will be defined by the quotation, checklist, or written service notes agreed before the visit. Unless expressly included, the service does not cover specialist restoration, pest treatment, biohazard removal, mould remediation, or work requiring trade qualifications. We will use reasonable skill and care and will aim to clean the agreed areas to a professional standard, but outcomes may vary depending on the existing condition, age, materials, staining, and prior maintenance of the property.

You must remove or secure valuables, cash, jewellery, confidential documents, fragile items, and any objects that could be damaged during normal cleaning activity. You should also notify us of any known defects, loose fittings, water ingress, electrical hazards, asbestos risk, or other issues that could create a health and safety concern. We are not responsible for delays or damage caused by the presence of undisclosed hazards, unsuitable materials, or items that require specialist care beyond the agreed service.

3. Payments and pricing

Prices for Deep Cleaning Putney are usually based on the property size, condition, frequency, and the specific cleaning tasks required. The quotation may be calculated by hour, by project, or as a fixed fee. Any estimate provided before attendance is based on the information supplied by you and may be adjusted if the actual condition or scope differs materially from what was described. We will always seek to inform you before additional charges are incurred where reasonably practicable.

Unless otherwise stated, payment is due on the day of service completion, immediately after the work has been performed, or in advance for certain bookings. We may require a deposit to secure the appointment, especially for large or time-sensitive jobs. Accepted methods of payment may include bank transfer, card payment, or other agreed methods. If payment is not received when due, we may charge interest and recovery costs in line with applicable law and may suspend further services until the account is settled.

Any discounts, promotional pricing, or special offers relating to professional deep cleaning Putney are subject to availability and may be withdrawn at any time before booking confirmation. Promotional rates do not apply retrospectively and cannot usually be combined with other offers unless expressly stated. All prices are inclusive or exclusive of VAT according to the quotation provided.

4. Cancellations, rescheduling, and missed appointments

You may cancel or reschedule a booking by giving us reasonable notice. Unless a different notice period is stated in the quotation, a minimum of 24 hours’ notice is required for standard appointments. For larger bookings, specialist cleans, or periods of high demand, a longer notice period may apply and will be made clear at the time of confirmation. Where proper notice is given, any deposit may be transferred to a new date or refunded at our discretion, subject to administrative costs where permitted.

If you cancel within the notice period, fail to provide access, or are not ready for the service to begin, we may charge a cancellation fee to cover lost time, travel, and staff allocation. If our team arrives and cannot complete the work because of access issues, unsafe conditions, or inaccurate information supplied by you, the appointment may be deemed completed for charging purposes in whole or in part. We are not liable for any indirect loss arising from a cancellation, delay, or rescheduled deep cleaning Putney appointment.

We may cancel or postpone a booking where necessary for operational reasons, safety concerns, severe weather, staff illness, equipment failure, or other circumstances outside our reasonable control. In such cases, we will use reasonable efforts to rearrange the service at a mutually convenient time or, where appropriate, refund any advance payment for the affected part of the service. Our liability in these circumstances will be limited as set out below.

5. Liability and limitations

We will carry out all Putney deep cleaning services with reasonable care and skill. However, some surfaces, fixtures, finishes, and materials are delicate, aged, or prone to pre-existing wear. We are not responsible for deterioration, discolouration, warping, lifting, cracking, or other issues that arise because of pre-existing defects, unsuitable materials, hidden damage, or normal wear and tear. Where appropriate, we may decline to use certain products or methods if we believe they could damage a surface.

Our liability for loss or damage caused by our negligence, breach of contract, or breach of statutory duty is limited to the total price paid or payable for the affected service, except where the law does not allow such limitation. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. We will not be liable for indirect or consequential losses such as loss of business, loss of profit, or loss of enjoyment.

If you believe damage has occurred, you must notify us as soon as reasonably possible and in any event within 48 hours of service completion, providing clear details and, where possible, photographs. Failure to report the matter promptly may affect our ability to investigate and may reduce or remove any compensation that might otherwise be available. Any claim will be assessed fairly and on evidence, taking account of the condition of the property before the service began.

6. Waste regulations and disposal

In the course of a deep clean in Putney, we may remove ordinary waste generated by the cleaning process, such as dust, packaging, discarded disposable cloths, and similar non-hazardous materials, provided this is included in the agreed service. Any waste handling must comply with applicable UK waste management laws, environmental obligations, and local authority rules. We will not transport or dispose of controlled, hazardous, or specialist waste unless this has been expressly agreed in writing and we are legally permitted to do so.

It is your responsibility to disclose whether the property contains hazardous substances or materials, including but not limited to asbestos, chemical residues, bodily fluids, needles, sharps, clinical waste, or animal waste. Such items require specialist procedures and may be outside the scope of a standard deep cleaning Putney service. If prohibited or hazardous waste is discovered during the visit, we may stop work in the affected area and request that the issue is addressed by a suitably licensed contractor.

Where waste removal is included, you authorise us to separate, bag, and remove only the agreed non-hazardous waste in a lawful and environmentally responsible manner. We will not be responsible for waste that was already present on site before the appointment unless we expressly agreed in writing to remove it. You remain responsible for ensuring that any waste retention, storage, or collection arrangements at the property are lawful and safe.

7. Access, keys, and security

If keys, codes, passes, or alarm instructions are provided to us, you confirm that you are authorised to do so and that their use will not breach any third-party agreement. We will take reasonable care of any keys or access devices entrusted to us. However, we are not liable for delays caused by incorrect access information, incompatible security systems, or failure of third-party facilities beyond our control. Any replacement cost for lost keys or access devices will only be payable where loss has been caused by our proven negligence.

Where we are granted access without the client present, you are responsible for ensuring the property is ready for cleaning and that any risks or special instructions have been communicated clearly. If the property is alarmed, monitored, or subject to building management rules, you must provide all necessary details in advance. We reserve the right to refuse access where the instructions are unclear or where compliance with the property’s security requirements cannot be reasonably assured.

Our team may take reasonable steps to secure the property at the end of the service, including closing windows, turning off lights where appropriate, and locking doors if entrusted with that responsibility. This does not create a duty to inspect the entire property for security vulnerabilities or hidden defects.

8. Complaints and service issues

If you are dissatisfied with any aspect of the Deep Cleaning Putney service, you should inform us promptly so that we can assess the issue and, where appropriate, offer a remedy. We may choose to return and re-clean the affected area, provide a partial adjustment, or otherwise resolve the matter in a fair and proportionate way. Any remedy will be determined by the nature of the issue, the evidence provided, and whether the problem falls within the agreed service scope.

Complaints should be made in good faith and with reasonable detail. Minor variations in appearance, odour, or finish do not necessarily amount to a breach where the service has been performed with reasonable care and skill. If an item or area was specifically excluded from the quotation or was not reasonably accessible at the time of cleaning, it will not usually form the basis of a complaint. These Terms are intended to apply equally to all standard professional deep cleaning Putney bookings unless modified in writing.

Nothing in this complaints process limits your legal rights where a service has not been provided with reasonable care and skill under the Consumer Rights Act 2015, or where other statutory remedies apply.

9. Force majeure, governing law, and general provisions

We shall not be liable for failure or delay in performing any obligation where such failure or delay is caused by events outside our reasonable control, including but not limited to extreme weather, fire, flood, power failure, industrial action, transport disruption, public health restrictions, or government action. In such cases, performance will be suspended for the duration of the event, and the affected appointment may be rescheduled or cancelled with fair treatment to both parties.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with deep cleaning Putney services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may update these Terms from time to time to reflect changes in law, business practice, or service operations. The version in force at the time of your booking will apply to that booking unless a change in law requires otherwise. By proceeding with a booking, you confirm that you have read, understood, and agreed to these conditions in relation to your deep cleaning Putney appointment.